Our Policies

At Joy of Snacks, we believe in keeping things clear, simple, and snack-worthy. Below you’ll find all our policies—easy to read and designed to help you understand how we operate, how we protect your information, and what to expect when you snack with us.

• Terms of Service
  • Our Terms of Service outline the rules and policies for using the Joy of Snacks website and placing orders through our online store. By using our site or subscribing to a snack box, you agree to our terms regarding product availability, order accuracy, billing, subscription renewals, payment responsibilities, acceptable use, and limitations of liability. This includes important information about your account, age restrictions, return and refund policies, shipping terms, cancellation process, privacy practices, and third-party services. For full legal details, please refer to the complete Terms of Service.
• Privacy Policy
  • Our Privacy Policy explains how Joy of Snacks collects, uses, and protects your personal information when you visit our website, place an order, or subscribe to our snack boxes. We collect data such as your name, email, address, payment details, and browsing activity to process orders, provide customer support, send shipping updates, and improve our services. We do not sell your personal information, and we only share data with trusted partners like Shopify, payment processors, and shipping providers. This policy covers cookies, data security, marketing emails, and your rights to access, correct, or delete your data. For full details on how we handle your privacy and comply with data protection laws and regulations, please review our complete Privacy Policy.
• Responsible AI Use
  • At Joy of Snacks, we use generative AI tools thoughtfully to support content creation, always with human oversight. We’re committed to transparency, accuracy, and ethical practices in line with the latest guidelines.
• Return & Refund Policy
  • Due to the perishable nature of our snack boxes, Joy of Snacks does not accept returns. This policy helps us maintain product safety and freshness. However, if your order arrives damaged, contains the wrong items, or if there’s an issue with your snack box, you can request a refund or replacement by contacting us within 7 days of delivery. Please include your order number, a description of the issue, and photos if applicable. We’ll make it right as quickly as possible. Gift card purchases are final sale and cannot be returned or refunded. For more details on how we handle refunds, order problems, and return-related concerns, please read our full Return & Refund Policy.
• Shipping Policy
  • Joy of Snacks ships snack boxes across Canada, with U.S. shipping coming soon. We offer free shipping on all orders, with no hidden fees at checkout. Orders are typically processed within 2–3 business days, and you’ll receive a confirmation email with tracking details once your box ships. Delivery times range from 2–7 business days in Canada and 3–8 business days in the U.S. (once available). Subscription boxes are delivered monthly, based on your original order date. All orders are fulfilled by trusted third-party logistics (3PL) partners to ensure timely and secure delivery. If you experience any shipping delays, lost packages, or delivery issues, please contact us right away. For complete shipping details and timelines, visit our full Shipping Policy.
• Subscription Cancellation Policy
  • Joy of Snacks offers a monthly subscription option. When you subscribe, your payment method is stored securely and charged based on your selected plan — unless prepaid in advance. Some subscriptions renew automatically, but you can cancel your subscription at any time before the next billing date. To manage or cancel your subscription, simply sign in to your account or use the link provided in your order confirmation email. For details about recurring payments, automatic renewals, and how to cancel, visit our full Subscription Cancellation Policy.

If you have any questions about these policies, feel free to contact us at mail@joyofsnacks.com.