Privacy policy

Last updated: November 18, 2025

This Privacy Policy explains how Joy of Snacks ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, place an order, or interact with us in any way.

1. Information We Collect

We collect information that you provide directly (like your name, email, address, and payment details), data about your orders and account, and technical data such as your IP address, browser type, and device information. We may also use cookies and similar technologies to understand how you use our site.

2. How We Use Your Information

We use your personal information to:

  • Process orders and deliver your snack boxes
  • Send confirmations, shipping updates, and customer support messages
  • Improve our website and services
  • Send marketing emails (if you’ve opted in—you can unsubscribe anytime)
  • Prevent fraud and ensure security

3. Sharing Your Information

We may share your information with trusted partners like payment processors, shipping companies, and Shopify (our website platform) to help deliver our services. We do not sell your personal data.

4. Cookies

We use cookies to improve your browsing experience and track site performance. You can control cookie settings through your browser. Learn more at Shopify’s Cookie Policy.

Shopify hosting and data processing

Our store is hosted on Shopify. This means that when you visit our website or make a purchase, Shopify processes your personal information to support the operation of our store. Shopify also uses this information to provide services that may include insights derived from your interactions with our store, with other merchants, and with Shopify itself.

How Shopify uses and shares data

Your personal information may be shared with Shopify and other trusted third parties in order to provide services such as website hosting, payment processing, fraud prevention, analytics, and order fulfillment. These service providers may be located in countries other than your own.

Shopify may process your data in connection with your interactions across the Shopify platform, including with other merchants that use Shopify services. This helps Shopify maintain and improve its platform and provide features such as analytics, security, and personalized services.

Shopify privacy policy

For more information about how Shopify collects, uses, and protects your personal information, you can review Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy

Google Analytics and Advertising Features

We use Google Analytics to better understand how visitors use our site. When we enable Google Analytics Advertising Features, Google may collect additional data through Google advertising cookies and identifiers.

The Google Analytics Advertising Features we may use include:

  • Google Analytics Demographics and Interests Reporting
  • Google Analytics Remarketing
  • Google Display Network Impression Reporting
  • Google Signals and enhanced measurement features
  • Integration between Google Analytics and Google Ads

How data is collected and used

Google and other third-party vendors use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as Google advertising cookies) together to:

  • understand how visitors use our website
  • deliver and measure personalized advertising
  • report on impressions and interactions
  • support interest and demographic reporting

We do not merge personally identifiable information with Google Analytics data unless we first provide clear notice and obtain your affirmative consent. We do not attempt to identify individual users from aggregated reports.

How to opt out of Google Analytics Advertising Features

You can opt out using any of the following tools:

To learn how Google uses your data, visit:
https://policies.google.com/technologies/partner-sites

5. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or limit use of your data. To make a request, contact us at mail@joyofsnacks.com. We will respond as required by law and will not discriminate against you for exercising your rights.

6. Data Security and Retention

We take steps to protect your data, but no system is perfect. We keep your information only as long as needed for the purposes described here or as required by law.

7. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal data from anyone under the age of 16.

8. International Transfers

Your data may be processed or stored outside your country. We follow appropriate legal safeguards when transferring data internationally.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last updated" date.

10. Contact Us

If you have questions or requests about this policy or your data, contact us at:

Joy of Snacks
mail@joyofsnacks.com
438 King Street West, Suite 418
Toronto, ON, M5V 3T9, Canada